Shipping and Payment

      Shipping information

      Reakiro uses UPS / GLS courier delivery services.   Once your order has been shipped you will receive an email with tracking number, which allows you to track your order online.

      Delivery times are approximate and may be delayed during busy periods such as public holidays. 

      For the orders below 65EUR, the shipping cost will be €10. 

      For the orders over 65EUR, the shipping cost will be free*.

      By Free* we mean the cost of delivery will be 0.10EUR per orders over 65EUR.

       

      For the UK customers

      Free delivery next working day on orders over £19.99

      If you’re based in the UK and are looking to buy Reakiro CBD products, please head to cbdreakiro.co.uk to place your UK order. 


      Shipping countries

      Currently, we deliver to the following countries. See the chart below. Delivery time serves as an orientation and not binding. 

      Country Delivery time (business days)
      Austria 3 - 5
      Bulgaria 4 - 6
      Belgium 4 - 6
      Croatia 3 - 5
      Czech Republic 2 - 4
      Denmark 3 - 5
      Estonia 3 - 5
      France 3 - 5


      Greece 6 - 8
      Hungary 3 - 5
      Ireland 4 - 6
      Italy 4 - 6
      Latvia 3 - 5
      Lithuania 3 - 5
      Luxembourg 3 - 5
      Netherlands 3 - 5
      Portugal 5 - 7
      Romania 4 - 6
      Slovakia 2 - 5
      Slovenia 3 - 5
      Spain 4 - 6
      Sweden 3 - 5
      Switzerland 4 - 5

      Please note, any dates quoted for delivery of goods are approximate and cannot be guaranteed as we use external courier services for shipping your orders. During holidays and force majeure events (COVID-19 closures, weather events, closed borders) there may be package delays of the orders. 

      Please allow 2 or 4 extra days for orders to be shipped during this extraordinary time. If you have any other questions you can contact us directly by email [email protected] and we will help you. 

      Customs

      Due to different legal regulations across the EU we can not provide information regarding legal status of a product in all the EU countries.

      Please note, you are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of the products and shall be aware about your local laws. 

      By placing the order at Reakiro you accept all the responsibilities regarding legality of the products that will be shipped to you. We can not resend or refund orders which have been seized or destroyed by customs.

      Please note, we do not cover any additional charges for customs clearance.

      Contact us if you have any questions regarding delivery:
      • email: [email protected]
      • phone: +48 12 361 3288
      • or by “Contact us” form

      We take our customers' trust and integrity with the utmost respect. If you change your mind regarding your purchase or are not happy with it, we provide a 14-day return policy on every product. If you want to ask for a refund please see our return policy.

      As well as product protection, cbdreakiro.com meets the Trusted Shops quality criteria and is therefore awarded the Trusted Shops Trustmark. Trusted Shops’ Experts continually check to ensure the criteria are being met. The audit covers a number of areas, including data protection, costs and payment, delivery conditions, returns process, and customer service.

      You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days. The shop bears the costs of the buyer protection for you!

      Payment methods

      We currently offer the following payment methods for customers:

      Countries Payment method Payment provider
      Belgium, Luxembourg, Netherlands, Switzerland, Austria, Bulgaria, Belgium, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom Bank cards –
      Visa and Mastercard
      Apcopay / Decta