If you have a comment, concern or complaint about a product you have purchased from us, please contact us via email [email protected] or by post at REAKIRO POLAND Sp. z o.o., JANA KILINSKIEGO, nr 2, 35-005 Rzeszow, Poland.
— “Website” means an aggregate amount of the web pages available at https://reakiro.shop and all sub-domains thereof.
— “We,” “Us” “Ours” means REAKIRO POLAND Sp. z o.o., a legal entity registered under the laws of Poland, registration No. REGON: 369280373, residing at: JANA KILINSKIEGO, nr 2, 35-005 Rzeszow, Poland.
— “User”, “you” means a user of the Website.
In consideration for your consent to follow these Terms we grant you a non-transferable, non-exclusive, worldwide license to use the Website only for your personal purposes.
2. GENERAL PROVISIONS
Contractual partner, formation of contract. The purchase contract is concluded with REAKIRO POLAND Sp. z o.o. The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button, which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
3. ORDER PROCESS
Orders will only be accepted from persons over the age of 18.
All orders are subject to acceptance and availability.
You may buy goods from our Website either by registering your account or without creating an account.
If any goods are not available, we will notify you by email and you will have the option to wait for the item or to cancel your order.
Please provide your valid email address in order to contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from our Store and we have the right to reject such offers at any time prior to acceptance. Please provide true and correct details of your address and phone number in order to complete with delivery ordered goods to your address.
You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods on the Website. The goods shall remain our property until full payment is made.
We deliver orders within the European Union. Goods will be delivered to you, the buyer, at the address provided by you on the order form. We use services of DHL for delivery. The delivery usually takes 3-5 business days. To some countries the delivery may take longer. Please note, any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. All delivery terms are legally non-binding, and failure to comply will not entitle you to withdraw from the agreement.
You are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country.
All prices are inclusive of VAT (where applicable) and sales taxes at the current rates and are correct at the time of entering the information onto the system. Prices are in Euro unless otherwise specified.
Products will be sent by Reakiro Poland sp.z.o.o., based in Poland.
At our Website we use external payment services to fulfil transactions (e.g. credit card payments). The payment transaction is automatically carried out by the credit card company and charged to your card.
The payment methods are specified on the Website and we reserve the right to change these methods at our own discretion.
Payment will be debited and cleared from your account before the shipment of your goods. By placing an order, you, the buyer, consent to payment being charged to your credit card account. We will issue you with an electronic receipt to your email address once the goods have been dispatched. Should any problems occur with the authorisation of your card, we will contact you with further details.
6. RETURN OF DAMAGED OR FAULTY GOODS
You must examine goods on arrival. We will refund the full purchase price including postage and packing of an item, which is delivered in a damaged or faulty condition.
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us by email [email protected] without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Alternatively, at your option, we may replace the item with the same or a similar product (subject to stock availability).
Our products have natural origin and for any deviations (in smell or taste) we cannot provide you guarantee.
Damaged or faulty products should be returned to our address Reakiro Poland sp.z.o.o., JANA KILINSKIEGO, nr 2, 35-005 Rzeszow, Poland.
7. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolutions (ODR), which can be accessed at http://ec.europa.eu/consumers/odr/
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.
Reakiro is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
8. INTELLECTUAL PROPERTY
You acknowledge that all rights in and to the https://reakiro.shop and its content, including visual interface, graphics, design, text materials, compilations, computer code, software and all other elements of the Website are and shall remain our sole property.
Except as expressly stated herein, these Terms do not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Website.
We confirm that we have all the rights in relation to the Website that are necessary to grant all the rights we purport to grant under, and in accordance with these Terms.
Modification of site and services
We may from time to time modify, alternate or change design, functionality or information contained on the Website at our own discretion without any prior notice to you.
Modification of these terms
10. WARRANTY, DISCLAIMER AND LIMITATION OF LIABILITY
WE DO NOT MAKE ANY STATEMENTS OR GIVE ANY WARRANTIES ABOUT THE RESULTS OBTAINED BY USING WEBSITE, THE SPECIFIC FUNCTIONS OF THE WEBSITE OR IT’S RELIABILITY, AVAILABILITY, ACCURACY OR ABILITY TO MEET YOUR NEEDS. WE DO NOT WARRANT THAT ACCESS TO THE SITE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXCLUDE ALL SUCH WARRANTIES.
WE AND OUR LICENSEES, VENDORS, AGENTS, AFFILIATES WILL NOT BE RESPONSIBLE FOR LOST OF PROFITS, REVENUES OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.
UNDER NO CIRCUMSTANCES SHALL WE AND OUR LICENSEES, VENDORS, AGENTS, AFFILIATES BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
11. OTHER PROVISIONS